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Our Debt Collection Agency`s Collection Process

This is a generalized list of the debt collection process. Before reviewing this process here are a few points to consider:
  • All claims are somewhat unique and may not necessarily follow this pattern.
  • Time frames are purposefully omitted because of the uniqueness and handling of each claim.
  • Not included in this list is the fact that at any point in the collection process the debtor may pay or otherwise satisfy the debt.
  • We can accommodate special handling requests.
  • We provide timely updates on claims as there are developments.
  • With regard to payment, when the payment is received by the Client directly, the Client notifies us immediately and we send them an invoice for our commission. When we receive payment, we remit to the Client within 15 days of the funds clearing our trust account.
  • All claims are handled in accordance with the Fair Debt Collection Practices Act.

The Debt Collection Process: Steps for Debt Recovery
  • Account is placed for debt collection.
  • Vendor sends information on the debt .
  • Claim is reviewed and the data is entered into our debt collection program
  • Phone contacts begin.
  • We attempt to arrange payment, resolve any disputes and obtain clear commitments on debt resolution.
  • If we obtain payment commitment we work to ensure the payment(s) materialize.
  • If debtor fails to cooperate in resolving the debt we make final pre-legal collection attempts.
  • We send our update and recommendations to the Client, including details on forwarding claim to affiliated Vendor.
  • The complaint is served.